Service Charges and Telecommunication Companies in Gombe State, Nigeria: The role of Nigerian Communication Commission

Abstract

Telecommunication industry in today’s world has become a requisite tool in the entire globalization process of becoming a global village. This study investigated the extent of regulatory role of Nigeria Communication Commission’s on the service charges in telecommunication firms operating in Gombe State, Nigeria. The study adopted survey research design. The study is descriptive as well as hypothetical in nature. The study is a Non-contrived which is a natural setting in which work progress with minimal interference with a population of 172,871,094 subscribers from the four available networks (Airtel Network, Glo Nigeria, 9mobile and MTN Nigeria) in the State, while the sample size is 384. The hypotheses formulated were tested using multivariate analyses. The study concluded that, there is significant relationship between the variables and recommended as; the need to improve and sustain activities of the telecommunication firms in Gombe statem, in terms of monitoring and enforcement in their service charges. The regulatory bodies of the telecommunication firm in Gombe state should be pro-active in ensuring that the call charges for all firms are the same to maintain fair promotion of products.